Have You Tried The Calgary Cambridge Model of Communication?

In this brand new series of courses Marissa Fourie will help you ensure that you use patient centred care by using the Calgary Cambridge Model during the patient assessment.

Communication is the most vital part of any patient interaction. Good communication has the chance to complete transform your patients outcomes whereas bad communication destroys trust and potentially a persons faith in the right treatment for them.

Skilful patient-clinician communication contributes to accurate diagnoses, effective management, better patient compliance and improved clinical outcomes. Research supports the use of patient-centred medicine, which dictates an individualised biopsychosocial approach to patient communication and management rather than a generic gaining of biomedical information.

In this new programme of courses you will explore The Calgary Cambridge Model which will provide you with practical evidence-based guidelines for a comprehensive medical interview across various disciplines in medicine.

The Tutor – Marissa Fourie

Marissa Fourie is a physiotherapist with a special interest in effective patient communication and the management of acute and chronic pain

Marissa Fourie is a registered physiotherapist in Stellenbosch, South Africa. She has a special interest in musculoskeletal conditions, management of acute and chronic pain, paediatrics and post/prenatal health.

Marissa holds a BSc in Physiotherapy from the University of the Free State and a Masters in Physiotherapy from the University of Stellenbosch. She has insight and experience in a wide variety of physical conditions, ranging from sports injuries, office-related pain, back- and neck problems, paediatrics, chest conditions, antenatal care and orthopaedic rehabilitation.


The Courses

Communication – The Most Potent Tool in the Box
A nurse leaning over the edge of a bed talking to an elderly patientCommunication is the central cornerstone on which successful medical management is built. Without it, it will be exceedingly difficult or impossible to make diagnoses, devise treatment plans, advise and educate patients and optimally pursue the continuation of care. In fact, according to patients, excellent communication and interpersonal skills rank higher than medical competency.

Communication is Key to Success

The Person Behind the Patient
Every person has a unique communication style and personality. As a healthcare professional it is important to make sure your communication style matches a patient’s personality. Marissa Fourie will help you to better communicate by describing the different personality types together with case examples and then guiding the health care professional to adapt their communication to best support the patient.

The Patient is at The Centre

Culture and Communication
Culture can be defined as a homogenous set of values, norms or attitudes (often deeply rooted), shared by a specific group of people. Every culture comprises distinct visible aspects and non-visible aspects. The non-visible aspects of culture will determine how people perceive health and illness, and how they will respond thereto. In this third course, Marissa Fourie describes how culture can influence health in many ways, including communication and presentation of symptoms, coping styles, willingness to seek medical care, bias/preference towards management strategies as well as trust and compliance to a health care professional.

Become a Versatile Communicator

Initiating the Medical Interview
The Calgary-Cambridge Guide to Medical Communication is a framework to guide healthcare professionals through a consultation. It involves both the content and processes essential to strong communication. In this course, the fourth in the programme, Marissa Fourie introduces you to the first part of the framework, Initiating the Session. This course aims to introduce the learner to the Calgary-Cambridge guide to medical communication and specifically looks at the ‘Initiating the Session’ component of the framework

Explore Models of Communication

Gathering Information – The Psychosocial Assessment
Traditionally, the gaining of biomedical information forms the basis of the medical interview; however, of equal importance is the investigation of the patient’s perspective on his/her symptoms, and the role that it plays/will play in their road to recovery. In this fifth course in the programme, Marissa Fourie will discuss the psychosocial approach necessary during the gathering of information based upon the Calgary-Cambridge Guide to Medical Communication.

Understand The Patients Perspective

Gathering Information – Underpinning the Biomedical History
Gathering biomedical information is an essential skill in healthcare practice. The development of the biopsychosocial model has emphasized the significance of the history-taking process to gather as much information as possible to support optimal clinical reasoning. In this sixth course in the programme, Marissa Fourie will discuss the essential elements of gathering information together with the use of the International Classification of Function (ICF), Disability and Health in the clinical reasoning and hypothesis generation process.

Collect The Information You Need

Communication in the Physical Examination
Good communication is important to foster the clinician-patient relationship. Patients report better outcomes when they are listened to and approached with interest and respect. It is easy to understand the principles of good communication but mastering the skill requires good practice. In this course, Marissa Fourie presents the elements of effective communication during the physical assessment. This is the seventh course in the Communication and Medical Interview Programme.

Engage With Your Patient During Assessment

Explanation and Planning
Patients seek help from healthcare professionals in order to find answers to their questions. They want to know what is causing their pain, how to get better and what their treatment options are. Conveying this information requires a set of skills to empower patients to make informed decisions and engage effectively in their treatment. In this eighth course in the Communication and the Medical Interview Programme, Marissa Fourie covers the Explanation and Planning stage in the Calgary-Cambridge model.

Delivering Feedback for Shared Decision Making

Closure of the Medical Interview
Communication is one of the most effective tools a physiotherapist has to assist the patient with their ailments. The Calgary-Cambridge model will walk you through each aspect of the session for the most effective time management and information gathering. This course focuses on the final stage of the session, how to close the session and is the last course in the Communication and the Medical Interview Programme.

Effectively Close The Interview